GOT A QUESTION?
HERE TO HELP
Everything you need to know about our sauces, orders and more.
OUR SAUCES
What makes Reggies sauces different?
For us, it's pretty simple. We believe hot sauce should make your food taste better, not leave you reaching for a glass of milk!
We're all about flavour first. Whether that's the depth of fermented chillies, the richness of garlic or the sweetness of mango and peach, every sauce brings something different to the table.
And there's a little more behind the name, too. Reggies is named after my grandad, and the whole idea comes back to something he believed in — good food, done properly, and enjoying it with the people who matter.
How hot are your sauces?
We've got three sauces, each with its own little kick.
Original Hot — 1/5 chillies (Mild)
Sriracha — 2/5 chillies (Medium)
Mango & Peach Habanero — 3/5 chillies (Hot)
We're not here to make the hottest sauce in the world. We want to make something you'll actually enjoy putting on your food.
Flavour First. Heat Second. Simple as that.
Which sauce should I try first?
That depends on what you fancy!
If you want a good all-rounder, Original Hot is a great place to start.
Love garlic and chilli? Our Sriracha could be right up your street.
Fancy something fruity with a little more attitude? Give Mango & Peach Habanero a go.
Or, if you can't decide, there's always the Discovery Pack. That's exactly why we made it!
Are all your sauces fermented?
Nope, just two of them!
Original Hot and Sriracha both use fermented chillies. It's a process that helps develop deeper, more rounded flavours.
Mango & Peach Habanero is a little different. That one brings together mango, peach, roasted vegetables, garlic and habanero chillies without fermentation.
Three sauces, three different personalities.
What food goes best with your sauces?
That's the beauty of hot sauce — there really aren't many rules!
But if you're looking for some inspiration:
Original Hot: Burgers, breakfasts, grilled meats and pretty much anything that needs a little something extra.
Sriracha: Chicken wings, noodles, stir-fries and rice dishes.
Mango & Peach Habanero: Tacos, barbecue food, grilled chicken and anything that works with a fruity kick.
Half the fun is experimenting. You might discover something we'd never even thought of!
What's in the Discovery Pack?
All three sauces in one box!
You'll get a 150ml bottle of Original Hot, Sriracha and Mango & Peach Habanero.
It's a great way to try the whole range, find your favourite or give someone a gift that's a little different.
And if you end up loving all three, well, we certainly won't complain!
INGREDIENTS & STORAGE
Where can I find the ingredients and allergens?
Everything you need to know is listed on each sauce's product page and bottle label.
If you've got an allergy or intolerance, please give the ingredients and allergen information a proper check before ordering.
And if you're unsure about something, just ask. We'd much rather help you find the right information than have you guessing.
Are your sauces vegan or vegetarian?
Yes, all three of our sauces are vegan!
That means Original Hot, Sriracha and Mango & Peach Habanero are all suitable for vegans and vegetarians.
And if you fancy trying all three, our Discovery Pack is vegan too.
Good food is even better when more people can enjoy it around the same table.
Do your sauces contain gluten?
The best place to check is the ingredients and allergen information on the individual product page and bottle.
If you've got coeliac disease or a gluten intolerance, please check the specific sauce carefully.
We'd never want to guess when it comes to someone's dietary needs, so get in touch if you need more information.
Why do you use xanthan gum?
Good question!
You know how some sauces start to separate when they've been sitting for a while?
Xanthan gum helps keep the ingredients evenly mixed, so everything stays together more consistently throughout the bottle.
Nothing particularly exciting, but it does an important job!
How should I store my sauces?
Before opening, follow the storage instructions on the bottle.
Once you've cracked one open, check the label for refrigeration and storage guidance.
We know it's tempting to leave your favourite sauce within arm's reach, but following the bottle instructions helps keep it at its best.
How long do your sauces last?
Every bottle has a best-before date, so you'll know how long it's intended to keep.
Once opened, follow the storage instructions on the label, including any refrigeration guidance.
Of course, we're hoping you'll enjoy it long before that date comes around!
DELIVERY & ORDERS
What are your delivery options?
We currently deliver within the UK only; we don't deliver to Europe or internationally.
Royal Mail Tracked 48 is estimated to take 2–3 working days after dispatch. This is an estimate, not a guaranteed delivery time, and it doesn't include order preparation or clothing production time.
Delivery charges are based on order weight: £4.99 for 0.73–2.18 lb and £9.49 for 2.1801–3.64 lb. The applicable charge will be shown at checkout.
Free collection may be available at checkout. If you choose collection, please wait for your ready-for-collection notification and follow the instructions provided.
Clothing is made to order, so please allow a minimum of 2 weeks before dispatch. If you order clothing and other items together, we'll dispatch them together once the clothing is ready. Separate orders have separate delivery charges.
We want your order arriving safely, ready for whatever you've got planned!
How long does delivery take?
We know nobody enjoys waiting for a parcel, especially when there's something tasty inside!
You'll find the latest delivery estimates in our Shipping Policy and at checkout.
Delivery times can vary depending on the service and courier, but we'll keep you updated as your order makes its way to you.
How do I track my order?
Once your order has been dispatched, we'll email you the tracking details if tracking is available with your delivery service.
Just follow the link to see how your parcel is getting on.
If you're having trouble finding your order, email us at help@reggiessauces.com with your order number and we'll help you look into it.
How can I pay?
We've tried to make it nice and easy.
You can pay using any of the secure payment options available at checkout, including supported cards and digital wallets.
Just pick whichever works best for you.
Can I change my order after placing it?
Ordered the wrong sauce? Forgotten something? It happens!
Just send us an email as soon as you can with your order number and let us know what you'd like to change.
If we haven't prepared or dispatched your order yet, we'll do our best to help.
Once it's on its way, changes might not be possible.
RETURNS & PROBLEMS
What if I change my mind?
No problem. Sometimes plans change!
If you've changed your mind, get in touch and we'll explain your return options.
For eligible online orders, you normally have 14 days after delivery to let us know you want to cancel. Certain exceptions can apply, including to some sealed products once opened for hygiene reasons.
Our Refund Policy explains the details, and your statutory rights are always protected.
What if my order arrives damaged?
Oh no! That's definitely not how we want your Reggies experience to start.
If something arrives damaged or broken, just drop us an email with your order number and, if possible, a couple of photographs.
We'll have a look at what's happened and work out how to put things right.
What if you've sent me the wrong sauce?
Well, that's not a great start, is it!
If we've mixed up your order, just let us know.
Send us your order number and tell us what you've received. A quick photograph would help, too.
We'll look into it and get things sorted.
What if something is missing from my order?
First of all, sorry about that!
Just send us an email with your order number and tell us what's missing.
We'll check what's happened and help put it right.
How do I get in touch if there's a problem?
Easy!
You can email us at help@reggiessauces.com or use the form on our Contact Us page.
If it's about an order, include your order number so we can find it quickly.
We're always happy to hear from you, even when something hasn't gone quite to plan.
CLOTHING COLLECTION
Is your clothing made to order?
It is!
Our clothing is made to order rather than sitting on a shelf waiting to be sent out.
That means it takes a little longer to prepare before it's ready to make its way to you.
You'll find the latest estimated times on the clothing product pages.
How do I know which size to order?
Nobody enjoys ordering something online only to find it doesn't fit!
Take a look at the size guide on the product page and compare the measurements with something you already own.
If you're between sizes, think about whether you prefer a closer fit or something a bit roomier.
Can I return clothing if it doesn't fit?
Of course, we understand that sometimes something just doesn't fit how you expected.
Get in touch and we'll help explain your return options.
The rules depend on the item and circumstances. Being made to order doesn't automatically mean you lose your cancellation rights, although genuinely personalised items can be treated differently.
You'll find the details in our Refund Policy.
Can I order clothing and sauces together?
You can, where the products are available to purchase together!
Just bear in mind that our clothing takes longer to prepare than a bottle of sauce.
If you order clothing and sauces together, we'll dispatch them together once the clothing is ready.
If you'd like your sauces sooner, please place separate orders. Separate delivery charges will apply.
What if my clothing arrives damaged or incorrect?
That's not what we want!
Send us an email with your order number, tell us what's wrong and include a photograph if possible.
We'll look into it and help get things sorted.
LET'S TALK.
STILL NEED A HAND?
Can't find what you're looking for? We're always happy to help.