Refund & Damaged Goods Policy

At Reggies, we take great care to ensure every order is packed securely and arrives in perfect condition.

Damaged Orders

Oh no! Please email help@reggiessauces.com ideally within 48 hours, with your order number and photos of the damage. We’ll get things sorted!

To help us process your claim quickly, please email help@reggiessauces.com with:

Your order number

A brief description of the damage

Clear photographs of:

- The damaged product(s)

- The outer packaging

- The shipping label (where possible)

Once we've reviewed your claim, we'll work with you to put things right, providing a replacement, refund or other appropriate remedy in line with your consumer rights.

Returns

For hygiene and safety, sauces must be unopened with seals intact to be eligible for change-of-mind returns. Please see our Terms & Conditions for full details.

Clothing Returns

Our clothing is made to order. Please see our Clothing Collection FAQs for sizing, returns and exchanges.

Please ensure your delivery address and order details are correct before completing your purchase.

Incorrect Orders

Oops! Please get in touch with your order details and we’ll put things right.

Statutory Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws. If a product is faulty, not as described, or otherwise does not meet the standards required by law, your statutory rights remain unaffected.

For any questions regarding your order, please contact help@reggiessauces.com.